Learning & Development Manager

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Reporting to the Director, People & Culture, responsibilities and essential job functions include but are not limited to the following:

• Facilitate a number of Accor and Property Training Programs to colleagues and leaders, including Train the Trainer, Interaction Management, Leadership Orientation, and other courses to promote development and enhance on-the-job skills
• Execute a world class onboarding experience for new Heartists, several hundred colleagues per year; Update the onboarding program as required
• Work with the Director, People & Culture and the Hotel Leadership Team to evaluate the annual Learning & Development strategies and programming for the hotel
• Work closely with the Director People & Culture to determine need for new workshops and training programs; aid in the creation and facilitation of these programs
• Create strong interpersonal relationships that allow for coaching and guidance to supports both leaders and colleague and maintain high levels of engagement in all areas of the Hotel
• Work with operational department leaders to review all Departmental Job Task Checklists and ensure that the tools are in place for successful departmental onboarding and training; track completion of Job Task Checklists
• Provide support and development of Departmental Trainers and ensure compliance and consistency across departments of the Hotel
• Maintain accurate records of all training activities and participant information; communicate completion rates to the Leadership Team
• Support Apprenticeship Programs throughout the Hotel
• Oversee manage the Educational Assistance Program with the support of the Director, People & Culture
• Oversee the colleague performance review program to ensure proper completion of probationary and annual reviews for all colleagues
• Utilize an online training system to assign mandatory courses to colleagues and leaders, monitor progress, and track completion
• Collaborate with Learning & Development Managers in the Region with regular monthly calls to align a regional strategic direction
• Support with the overall People & Culture operations, other departmental functions, and other duties and travel as required/assigned
• https://careers.accor.com/global/en/job/learning-and-development-manager-in-fairmont-chateau-lake-louise-lake-louise-canada-jid-108706