Lifestyle Manager

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job, it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure! 

As a dynamic member of the Colleague Services Team, this position plays a key role in supporting the well-being, comfort, and overall experience of Fairmont Jasper Park Lodge’s colleagues and residents. The role has a direct and meaningful impact on the satisfaction and quality of life of residents living in colleague accommodation, ensuring they feel welcomed, supported, and connected throughout their stay.

Working closely with the Housing and Lifestyle Operations team and other Resort departments, this position helps create a positive, safe, inclusive, and engaging residential environment that reflects the high standards of Fairmont Jasper Park Lodge.

What you will be doing:   

Reporting to the Director, Housing and Lifestyle Operations, the successful candidate will be responsible for delivering an exceptional Colleague experience and fostering a positive, engaged, and inclusive colleague culture. Responsibilities and essential job functions include, but are not limited to, the following:

• Consistently offer professional, engaging and friendly service
• Follow departmental policies, procedures and service standards
• Deliver exceptional colleague service by providing proactive, and sincere colleague services through an engaged and empowered workforce committed to creating consistent and memorable experiences.
• Leading our Colleague Concierge Team including scheduling, coordinating and recruitment
• Champion Service Excellence through a visible and approachable presence throughout the Resort, maintaining regular engagement with colleagues and Leaders, while demonstrating a commitment to their overall experience
• Develop and coordinate recreational and social programming for colleagues, including outings, leagues, activities, and special events. Ensure programs are inclusive, engaging, well-organized, and aligned with colleague interests and needs
• Conduct regular colleague focus groups and engagement sessions to identify colleague needs, gather feedback, and develop initiatives that enhance the overall employee experience
• Develop, maintain, and promote a quarterly colleague events calendar highlighting activities, events, and opportunities taking place throughout the Jasper area and surrounding community
• Develop and present a comprehensive colleague Experience Strategy, ensuring new colleague are introduced to available programs, services, activities, and resources as part of the orientation and onboarding process
• Recruit, train, coordinate, and supervise volunteers who support colleague events, activities, recognition initiatives, and other employee functions
• Build and maintain relationships with local suppliers and community partners to support the planning, organization, and delivery of colleague activities, events, and programming
• Manage event-related finances, including budgeting, expense tracking, purchase coordination, invoice processing, and vendor payments, ensuring responsible financial management and adherence to Resort policies and procedures.
• https://careers.accor.com/global/en/job/lifestyle-manager-maternity-coverage-18-months-in-fairmont-jasper-park-lodge-jasper-canada-jid-110242