Lobby Ambassador

A Lobby Ambassador Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Lobby Ambassador Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.

What will I be doing?

As a Lobby Ambassador Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Lobby Ambassador Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards.

• Be hospitable
• Maintain the Conrad Brand Service Standards
• Smile – and keep a smile in your voice
• Demonstrate positive body language
• Be aware of, and take responsibility for your surroundings
• Open doors for Guests coming into or leaving an area
• Hold elevator doors for Guests
• Always allow Guests to proceed you and your fellow Team Members when they are passing, entering, or exiting an area
• You are responsible for being visible in the lobby (and accessible to Guests) at all peak arrival and departure times
• Always remember that the first 5-10 minutes does the most to shape a Guest’s impression your hotel
• Make it a practice, when appropriate, to check other areas of the hotel – or to go wherever in the hotel your presence can be of value to your Guests or your fellow Team Members
• Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests
• Be responsible for special room assignments and suite occupancies
• https://jobs.hilton.com/apac/en/job/HOT0C2FN/Lobby-Ambassador-Conrad-Abu-Dhabi-Etihad-Towers