Function
Reporting to the Security Manager, who in turn reports to the Director of Security, the successful incumbent is expected to effectively maintain a safe and secure environment for all guests and associates by patrolling property, permitting entry, monitoring surveillance equipment, inspecting buildings, equipment and access points, while maintaining the exceptional service standards expected in accordance with Marriott International Hotels Policies and Procedures.
Required Experience & Qualifications
- Matric
- PSIRA registered with Grade A.
- Clear Criminal record essential.
- A minimum of 4 years’ experience within the Security/Hospitality Industry in a supervisory/managerial role.
- Police/Law enforcement background would be an advantage.
- Computer literacy/proficiency is essential with knowledge of the Microsoft Office (Word, Excel, email) packages.
- Excellent verbal and written communication skills are essential.
- Must be attentive to detail and strive to be accurate.
- A valid driver’s license will be advantageous.
- Must be self-confident and be able to work unsupervised
- Exposure to IR management and disciplinary processes advantageous
Key Responsibilities
- Shift Management of outsourced security personnel comprising security officers & security controllers.
- Patrol all areas of the property.
- Assist in effectively managing
- Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system.
- Lock property entrances when required.
- Conduct daily physical hazard inspections.
- Respond to accidents, contact EMS or administer first aid/CPR as required.
- Assist guests/employees during emergency situations.
- Notify appropriate individuals in the event of accidents, attacks, or other incidents.
- Defuse guest/employee disturbances.
- Call for outside assistance if necessary.
- Complete incident reports to document all Security/Loss Prevention related incidents.
- Conduct interviews and obtain written statements with regards investigations.
- Conduct various investigations relating to security, Health &safety, crime etc
- Handle all interruptions and complaints.
- Resolve safety hazard situations.
- Escort any unwelcome persons from the property without interrupting the orderly flow of property operation.
- Report to scenes of vehicle accidents/thefts.
- Call for assistance using proper code responses.
- Complete a Loss Prevention shift summary/daily activity report.
- Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals.
- Conduct investigations and gather evidence. Conduct interviews with relevant parties.
- Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
- Ensure uniform and personal appearance are clean and profession
- https://careers.marriott.com/loss-prevention-supervisor/job/DB122BB8FBFC748F1DFD8993D7CA611A
