Lounge Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotel Shenzhen is ideally located in the heart of the commercial district of Futian, across the Shenzhen Conference & Exhibition Center and a short walk from the Civic Center which houses the city’s Municipal Hall and Museum as well as near the famed Shenzhen Concert Hall and Library. The Hotel is surrounded by 3 modern shopping malls and is a few steps away from the subway metro station and 10-minute drive to 2 Hong Kong borders of Huanggang and Futian. Built along contemporary lines, the Hotel features 266 rooms inclusive of 32 suites, a Club Lounge, Business Centre, 4 food and beverage outlets, and a grand ballroom with 5 other function venues plus a unique outdoor multilevel Terraces.

About the role

Assist department manager to finish daily work smoothly. Improve customer satisfaction, develop and maintain the team with my ability, and care for colleagues to ensure better service every day.

协助部门经理顺利的完成每日工作。提高客人对服务的满意度，用自己的能力发展维护好团队，时刻关怀同事以保证每日更加出色的服务。

Responsible for the daily operation of the department, ensure the stability and standard of operation, comply with all service procedures of the lounge, cultivate high quality staff and maintain staff resources..

负责部门每日的运营，确保运作的稳定及标准，遵守酒廊所有的服务工作程序，培养高素质的员工，维护员工资源。

What you will do

• Assist department manager to finish daily work smoothly. Improve customer satisfaction, develop and maintain the team with my ability, and care for colleagues to ensure better service every day.
• 协助部门经理顺利的完成每日工作。提高客人对服务的满意度，用自己的能力发展维护好团队，时刻关怀同事以保证每日更加出色的服务。
• Responsible for the daily operation of the department, ensure the stability and standard of operation, comply with all service procedures of the lounge, cultivate high quality staff and maintain staff resources.
• 负责部门每日的运营，确保运作的稳定及标准，遵守行政酒廊所有的服务工作程序，培养高素质的员工，维护员工资源。

What you bring

• Good skills of the English and Cantonese or Mandarin languages. Preferably foreign language ability.
• 具有良好的沟通技巧及中英文的读写能力，更希望具有多国语言能力。
• Must be service oriented and be able to maintain Four Seasons standard hospitality at all times.
• 有良好的服务意识，在任何时候都能够适应四季的相关标准和理念。
• Good knowledge and very familiar with Opera system.
• 良好的知识量储备，熟知Opera系统的操作。

What we offer: 

• Competitive Salary, wages, and a comprehensive benefits package. 具有竞争力的薪酬、工资和全面的福利待遇
• Excellent Training and Development opportunities. 优秀的培训和发展机会
• Complimentary Accommodation at other Four Seasons Hotels and Resort. 全球任何四季酒店的员工折扣
• https://careers.fourseasons.com/us/en/job/REQ10344534/Executive-Club-Lounge-Supervisor