Loyalty Executive

Contact Details

Office Address

Confidential information

Phone

Confidential information

Contact Name

Hospitality jobs

Vacancies

ceo@bhfirstconsulting.com

Posted: 2026-01-20
Departement: FO, Front office-GSA-GRO*

Loyalty Executive

Company

Sheraton Grand Mirage Port Douglas is proudly part of the Marriott International Group. Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With over 9500 properties, and 30 brands, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn more about our company www.Marriott.com Find Your World.™

Location

This iconic Resort is situated between the renowned Great Barrier Reef and the Daintree Rainforest in Tropical North Queensland. The resort comprises 295 guest rooms, suites and boutique self contained villas.

We are currently recruiting for a Loyalty Executive to support the Loyalty Manager and broader resort team in designing and delivering strategies to ensure the highest standard of guest service to our guests and also to engage with our most valuable Elite members to maximize their experience.

About the role:

Support the Loyalty Manager and broader team to ensure outstanding service for our guests including tailoring specific experiences to meet and exceed guest requirements at every opportunity
Manage and coordinate all aspects of Elite member experience form pre-arrival, arrival and throughout their stay
Investigate and analyse guest feedback using internal systems to identify trends and areas for improvement and opportunity
Support the provision of an excellent welcome experience for all guests at the resort
Contribute to and lead key projects for the resort in the area of scope
Handle guest queries and concerns in a professional and efficient manner at all times
Support the team in the absence of the Loyalty Manager

About you:

Experience in a 5* luxury resort or environment
Demonstrated experience of establishing excellent guest relations
Strong analytical skills with the ability to identify opportunities for improvement and implement changes
Demonstrated experience of designing and delivering plans and strategies to maximise guest or customer experience
Outstanding written and verbal communication skills and customer service skills
Experience in training /coaching and influencing others
A strong desire to progress your career within a 5* environment and an international hotel brand

https://careers.marriott.com/loyalty-executive/job/96A9FD8786E4B423EE5C9CBCF2D0DECB

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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