Maitre D

Overlooking scenic Lake Tekapo, in the heart of New Zealand’s central South Island, is Peppers Bluewater Resort. The resort is comprised of one, two and three bedroom suites and villas set amongst the purest natural landscape of Mt Cook & Mackenzie region. Guests can enjoy stunning views from Rakinui Restaurant & Bar and experience the farm to table dining concept. Many a special event has taken place at Peppers Bluewater with the team creating bespoke weddings and conferences. On your days off immerse yourself in the peaceful lifestyle by enjoying the abundance of relaxing activities Lake Tekapo has to offer such as horse-riding, hot pools and stargazing.

Purpose:

As a Maître d’, your role is all about ensuring the restaurant’s front-of-house operations run smoothly and creating a welcoming atmosphere for our guests. You’re not just a host; you’re the face of the restaurant, responsible for providing excellent customer service and memorable dining experiences.

Key Responsibilities

• Oversee the team to ensure they offer a warm welcome and assist guests from their arrival to their departure
• Train and mentor Food & Beverage attendants to ensure seamless and memorable service
• Aid both internal and external guests in making dining reservations
• Keep the cash flow smooth as silk with your expertise in the point of sale cashiering system, ensuring accuracy and a balanced till
• When challenges arise, your ability to transform obstacles into opportunities stands out. Your approach is a testament to your problem-solving abilities and unwavering positivity
• Craft training plans and organise both on and off-the-job training sessions for our dynamic team
• Monitor staffing, payroll, cost control, and profit optimisation with a steady hand
• Keep a watchful eye on our stock levels and collaborate with the restaurant manager to conduct stocktakes, ensuring timely orders when our pantry runs low
• Take extreme care with personal grooming in order to maintain a consistently high level of professional appearance

Skills and Experience

• Proven track record in customer service within the hospitality sector
• Proficiency in food & beverage protocols, encompassing table service, beverage expertise, event service and coffee crafting skills (strongly valued)
• Adaptable within diverse food & beverage settings, with flexibility across different schedules including early mornings, evenings, weekends and public holidays as required
• Possession of a valid RSA or an equivalent qualification
• Passion for engaging with patrons and collaborating within a team of diverse professionalshttps://careers.accor.com/global/en/job/maitre-d-in-state-highway-8-7945-lake-tekapo-nzl-jid-102497