Manager Club Lounge

Responsible for all front office functions and staff.  Entry level management position responsible for assisting the management and coordination of all aspects and functions of the departments within the Front of House Rooms Division including Front Office, Guest Services, Guest Service Call Center, Concierge, Guest Relations, and Club Lounge,  as applicable.  Assisting the department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures.  Strives to continually improve guest and employee engagement and maximize the financial performance of the department.

The ideal candidate will have:

• Minimum 3 years’ experience within a 5 star hotel in various Rooms Division positions preferred
• Previous supervisory experience for a minimum of 2 years in Rooms Division position is required
• Degree in Hotel Management preferred.
• Knowledge of effective office organizational practices.
•  Ability to customize approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding.
• Ability to lead and participate as a member of a team to move the team forward
•  Excellent written and verbal communication skills(English)
• Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.)
• Proven ability in leading and motivation people
• Understanding Financial Statements (P&L)
• Advance knowledge of Opera PMS and Marsha Reservation System
• Ability to lead diverse teams in International environment

Responsible for assisting in the execution of daily operations activities at the property, including Culinary, Food and Beverage, and Front Office Position directs and works with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 3 years experience in the guest services, front desk, housekeeping, or related professional area.https://careers.marriott.com/manager-club-lounge/job/C2C925C2A35A0F4CD85BF18B64A75E86