Manager On Duty

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Manager On Duty

NATURAL TALENT

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

CURATING ORIGINALITY TAKES TALENT

W Brisbane located at 81 North Quay, Brisbane City is hiring a Manager on Duty. Reporting to the Welcome Manager, your role directs and works with managers and Talent to carry out procedures and ensure an efficient check in and check out process. With a focus on guest satisfaction, you will foster a culture within the hotel that drives the guest experience and deliver on the brand values. Job responsibilities include, but are not limited to:

  • Manages day-to-day operations, ensuring the quality, standards, and expectations of guests are met on a daily basis.
  • Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.
  • Supervises talent levels to ensure that guest service, operational needs, and financial objectives are met.
  • Ensures that regular on-going communication is happening with talent to create awareness of business objectives and communicate expectations, recognises performance, and produces desired results.
  • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
  • Utilises interpersonal and communication skills to lead, influence, and encourage others
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Serve as a role model to demonstrate appropriate behaviours.

BENEFITS

  • The best hotel training opportunities produced independently by W Brisbane and internationally recognized training programs by Marriott International
  • ‘Great Places to Work’ certified
  • Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
  • Discounts on food & beverage across all our hotels
  • Recognition programs to keep you motivated
  • Wellbeing & mindfulness programs to ensure you stay healthy
  • Employee Assistance Program
  • https://careers.marriott.com/manager-on-duty/job/P1-7672232-0

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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