Manager, Salesforce

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

Manager, Salesforce Marketing Cloud

The Manager, Salesforce Marketing Cloud will be the subject matter expert in full-stack development specializing in the Salesforce Marketing Cloud platform. It’s a hands-on position and will manage a small team of Developers in support of the implementation, monitoring, data input and integration, maintenance, and optimization of Salesforce Marketing Cloud. This role will support the Sales, Marketing, Public Relations, and Residential team in ongoing campaigns, systems maintenance, and cross-team initiatives.

This role is based in Four Seasons Hotels and Resorts, Toronto Corporate Office, reporting to Senior Director, Residential & Hotel Digital – IT Operations. This role involves interactions with primarily internal stakeholders at various levels.

What You’ll Be Doing

Business Operations:

• Holds regular check-ins with team members and stakeholders to plan the backlog, roadmap future projects, and ensure current projects are on track.
• Collaboration with stakeholders to solicit business requirements & translate them into technical solutions.
• Is consulted regarding technical feasibility, effort, and planning for standard projects.
• Provide suggestions for new features that bring value to the business.

Technology Operations, Management, & Execution:

• Create email templates from scratch that work on all supported devices with complex levels of personalization and dynamic rendering.
• Create journeys, automations and scripted processes to bring campaigns to life, and understanding the correct tools to use for each project or campaign.
• Able to refactor legacy code and re-vamp old emails or campaigns.
• Create uniquely complex / difficult content modules to work with emails (ie. Weather Widget).
• Writing and automation SQL queries in Automation Studio and Query studio to manipulate large amounts of data, and understanding how to implement solutions that won’t exceed SFMC limits.
• Implement creative solutions for difficult problems regarding email rendering or backend requirements.
• Design and implement solutions for integrations with external systems.
• Leads the planning and execution for sunsetting features, migrations or adopting new technologies/features.
• https://careers.fourseasons.com/us/en/job/REQ10360838/Manager-Salesforce-Marketing-Cloud