Massage Therapist

Hotel Overview: Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh’s business, cultural and retail hub.  Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting.

RESPONSIBILITIES

Reporting to the Health Club & Spa Manager, the incumbent will:

• Adhere to the Spa Policy & Standard Operating Procedures

• Perform massage and body treatments in a safe, professional and hygienic manner

• Act as an ambassador for the spa representing the values of the brand and Accor

• Knowledgeable about all aspects of treatments, retail, facility, and current offers

• Maintain inventory of products to perform treatments in an orderly and neat fashion

• Maintain cleanliness standards of treatment rooms and facility

• Report for appointments on time, including adequate preparation time, and thoroughly review appointments before after completing each service

• Always maintain a courteous, friendly and professional demeanor with guests/members

• Assist in maintenance of treatment room(s) and other areas of facility where possible

• Maintain appropriate tracking of guest medical forms and ensure each guest signs one prior to treatment

• Recognize arrivals of all VIP guests arriving in both the spa and hotel

• Responsible for driving the guest experience and communication amongst the colleagues orchestrating a smooth guest sequence delivery

• Ensure guest preferences and special requests are accommodated to the best of the property’s and operation’s ability

• Ensure guest satisfaction at all times by assuring safety and guest service is always the spa’s first priority

• Perform regular treatments and facility audits to maintain brand standards

• Work to ensure the spa is receiving the highest ratings/scores for both VOG and LQA, and that guest satisfaction remains a constant priority

• Responsible for contributing to daily and monthly retail and/or treatment targets

• Support the rest of your colleagues when requested

• Understand and Adhere to the Accor Ethics & CSR book

• Maintain guest confidentiality at all times

• Deal with any guest complaints, comments or concerns with disc
• https://careers.accor.com/global/en/job/massage-therapist-in-fairmont-pittsburgh-pittsburgh-united-states-jid-55847