Meeting and Events Coordinator

“Why work for Pullman London St Pancras?
We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”

Overview of duties

Assist the Meetings & Events department to achieve maximum revenue and client relationships, through effective and efficient sales techniques and strategies-providing excellent customer service at all times to all customers

In this role, you will assist in planning and executing meetings, events, and conferences for up to 200 guests, from start to finish.

You will work closely with our clients, agents, and team members to ensure seamless coordination and delivery of all aspects of the event.

The role itself is a junior role, you will be looking after short leads bookings but that will be as well able to take larger events in charge after few months in the company. You will be looking after bookings from A to Z, to include small and large event.

Main responsibilities

• Respond to enquiries from agents/clients by phone and email within time limit and in a professional manner (24h)
• Practice efficient and effective yield management in line with guidelines and in consultation with the Meeting and Events Manager
• Promote special offers where appropriate and maximize each and every sales opportunity
• Prepare contracts and ensure maximum conversion of all business taken in the Pullman London St Pancras diary
• Ensure all business is chased and departmental guidelines are followed
• Ensure that all details are clearly communicated in a professional and timely manner
• To conduct show-rounds for existing bookings and for new clients in a timely and professional manner
• Conduct site inspections and requirements meetings with clients promoting the hotel to its best advantage at all times
• Ensure client receives a detailed event order in advance of their event
• Communicate this information in a timely and accurate way to all operational department
• Produce and distribute weekly sheets listing forthcoming event
• Attend the pre-convention meeting as required
• https://careers.accor.com/global/en/job/meeting-and-events-coordinator-in-pullman-london-st-pancras-london-united-kingdom-jid-96516