JOB SUMMARY
The Manager, Trust & Safety is responsible for leading the day-to-day supervision, coaching, and performance management of the regional Trust & Safety team within the Customer Engagement Centers (CECs). This role ensures consistent execution of established processes and supports the resolution of sensitive and complex customer situations, including relocations, claims, and safety-related concerns.
The Manager drives team performance against key service and quality standards, reinforcing a customer-first approach that balances empathy, professionalism, and adherence to risk and legal considerations. This role partners closely with leadership and cross-functional stakeholders to ensure effective issue resolution and continuous improvement of team performance and processes. This role plays a critical part in delivering customer-first resolution at the front line, ensuring that even the most sensitive situations are handled with empathy, consistency, and professionalism.
CANDIDATE PROFILE
Education and Experience
Required
OR
Preferred
CORE WORK ACTIVITIES
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Company Description Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for […]
