Moonlight Agent

AUTHENTICALLY YOU
Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

CURATING ORIGINALITY TAKES TALENT

W Sydney located at 31 Wheat Road is hiring a Moonlight Welcome Agent. Reporting to the Executive Assistant Manager of Rooms, this integral role is designed to redefine what night work looks like and elevate the guest experience after hours. You will be at the forefront of driving Whatever/Whenever service and creating memorable experiences for our guests during the nighttime hours. Additional responsibilities include, but are not limited to;

• Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date;
• Process all payment types such as room charges, cash, checks, debit, or credit;
• Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges;
• Print contingency lists to have a record of all guests in case of emergency;
• Sell a room/accommodation to guests without reservations based on availability;
• Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any messages;
• Complete the Room Rate Variance Report;
• Process all guest check-ins and assign room;
• Activate or reissue room keys using electronic key machine;
• Count bank at end of shift and secure bank, balance and drop receipts according to Accounting specifications.

BENEFITS 

• Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
• The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International
• Discounts on food & beverage across all our hotels
• Recognition programs to keep you motivated
• Enjoy your birthday off with birthday leave
• Wellbeing & mindfulness programs to ensure you stay healthy
• Employee Assistance Program
• ‘Great Places to Work’ certified

https://careers.marriott.com/moonlight-agent/job/P1-7428705-0