Night Auditor

Novotel Perth Langley offers modern and comfortable hotel accommodation located in Perth’s CBD, overlooking Langley Park and the Swan River. Surrounded by many of Perth’s top attractions and situated within the Perth city Free Transit Zone, the hotel is close to Elizabeth Quay, Optus Stadium, HBF Stadium, RAC Arena and some of the best shopping centres and restaurants in Perth.

This position is responsible for assisting the Operations Manager in cross checking and balancing work completed during the day for all outlets on a shift basis, maintaining accurate guest accounts as well as strict security procedures to ensure guest confidentiality and safety. Ensure the highest level of customer service is offered and maintained at all times to all guests and customers.

Key Interactions 

Internally 

• Housekeeping & Laundry

• Food & Beverage

• Sales & Marketing

• Engineering

• Conference Operations

Externally 

• Contractors

• Travel/Group Guides

Primary Responsibilities 

Duties 

• Ensure all guests are attended to promptly and efficiently in the most professional way and without delay.

• Check details of regular guests are updated using Guest History.

• Ensure all diary events, flags and specials are actioned.

• Check and pass on/deliver all guest mail, messages and parcels promptly.

• Liaise closely with Housekeeping on information relating to rooms and lost property.

• Be fully aware of daily worksheet and ensure this form is used.

• Ensure guest registration forms are completed correctly and the computer is updated accordingly.

• Ensure all account postings are accurate and necessary paperwork produced.

• Ensure an accurate cashiering balance is performed at the completion of shifts.

• Ensure security procedures are maintained according to policy.

• Complete Express Check out envelopes.

• Ensure security boxes are maintained and run within security procedures.

• All complaints to be handled promptly and efficiently.

• Attend and participate in training sessions provided.

• Ensure the correct welcome is given to all callers and all guests.
• https://careers.accor.com/global/en/job/night-auditor-in-novotel-perth-langley-perth-australia-jid-76069