Night Auditor

Calling all Night Owls!

Pullman & Mercure Melbourne Albert Park are seeking a dedicated, reliable and service-oriented customer service extraordinaire to join our hotel overnight Front Office team in a Night Auditing role.

Joining us an experienced Hotel Night Auditor, you will be responsible for rolling our financial system from the day. In addition, you will provide a positive guest experience and welcome our late-night arrivals. Working 11PM – 7AM shifts alongside our Night Manager, you will process nightly reports, contributing to a smooth overnight shift with an opportunity to build upon your skillset.

What You’ll be doing!

• Welcoming our late arrival guests and farewell to our early departures.
• Ensure the smooth and efficient running of the Hotel’s overnight operation, maintaining guest satisfaction and the safety and security of the property.
• Taking initiative to ensure positive and productive interactions with our customers.
• Undertake the daily reconciliation of the Hotel’s trading, including checking and preparing reports, completing audits, and collating the necessary paperwork for departures.
• Prepare and distribute relevant reports to relevant departments.
• Managing and confirming reservation details and accounts for in-house guest details ensuring all details are recorded accurately.

About You! 

• A passion for providing a positive guest experience with a desire to create memorable experiences.
• Previous experience using Opera is desirable.
• “Detail-oriented and numerically minded, ensuring procedures are followed.
• Confidence in making credit card and cash transactions.
• Excellent communication and interpersonal skills.
• The ability to work independently in a fast-paced environment.
• Solution minded with a strong ability to problem solve.
• Empathetic in nature with a desire and ability to assist all kinds of clientele.

Benefits and Perks

• On-site car park while on duty.
• Access to confidential Employee Assistance Program.
• https://careers.accor.com/global/en/job/hotel-night-auditor-in-pullman-melbourne-albert-park-albert-park-australi-jid-54292