Additional Information: This hotel is owned and operated by an independent franchisee, Lotus Hotels. The franchisee is a separate company and a separate employer from Marriott International, Inc. and its subsidiary companies (collectively, “Marriott”). The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, termination, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you apply for this position, Marriott will have no involvement in the selection process. Your application information will not be provided to or accessible by Marriott. If you accept a position at this hotel, you will be employed by a franchisee, not Marriott.
JOB SUMMARY:
Responsible for performing night audit functions, ensuring the accuracy of financial records, and overseeing front desk operations during the night shift. Provides exceptional guest service in compliance with hotel standards and resolves any overnight guest inquiries or issues.
SUPERVISORY RESPONSIBILITIES:
This position provides supervision to others: No
ESSENTIAL JOB FUNCTIONS:
•Reviews the Front Desk Log for any unusual situations or conditions relevant to the nightshift.
•Posts all telephone, food, and miscellaneous charges to guest folios.
•Reviews all check-out folios to ensure a zero balance and verifies approval codes for credit card transactions.
•Follows established night audit procedures, which may vary depending on the hotel’s system.
•Reviews upcoming reservations for the next day, ensuring all required information is complete and flagging discrepancies for morning review.
•Prepares the Housekeeping/Rooms Status Report.
•Completes the Shift Deposit Report, counts cash in the drawer, and has the deposit verified and recorded by the management or designee before securing it in the locked safe.
•Records any important information in the Front Desk Log for the next shift.
•Reviews overall hotel status and any unusual circumstances with the incoming morning front desk associate.
•Maintains cleanliness and organization of the front desk area.
•Conducts a weekly review of reservations for the upcoming month, cross-checking against the reservations control system for accuracy.
•Performs any additional duties and responsibilities as required.
