Night Auditor

Join the Front Office team at Pullman Cairns International, where we create memorable guest experiences through genuine service and warm hospitality. The Pullman legacy is built on innovation, connection, and seeing the familiar differently.

Located in the heart of Cairns City, our hotel features 324 rooms, 13 meeting spaces, Coco’s Kitchen and Bar, and in-room dining. As a Night Auditor, you’ll be a key point of contact overnight, ensuring guest safety, operational continuity, and accurate reporting in a professional hotel environment. This role is ideal for someone who enjoys working independently, takes pride in precision, and remains calm and professional during after-hours operations.

If you’re detail-oriented, reliable, and passionate about delivering exceptional service – even while the city sleeps – we’d love to hear from you.

As Night Auditor, you’ll play a crucial role in ensuring a seamless overnight experience while delivering a 5-star service to our valued guests. As the first and last point of contact, you’ll set the standard for excellence by offering warm, genuine, and attentive hospitality throughout their stay.

Your key responsibilities will include:

• Managing guest accounts, posting charges, reconciling payments, and generating daily reports in close collaboration with the Night Manager.
• Providing exceptional customer service during guest check-ins/check-outs and assisting with any inquiries at the Front Desk.
• Ensuring effective communication during handovers at the start and end of each shift, keeping everyone in the loop.
• Proactively managing guest requests and collaborating with various departments to exceed guest expectations.

If you are passionate about delivering exceptional service, anticipating guest needs, and making a lasting impact, this is the perfect opportunity to help create unforgettable experiences for our guests.

We are looking for candidates who are passionate about growth and development, and who are committed to making a meaningful impact within our team. If you’re driven to elevate the guest experience and contribute to the success of a premier 5-star hotel, we want to hear from you.

• Strong computer proficiency, with experience in Opera Cloud preferred.
• Excellent written and verbal communication skills, with the ability to interact effectively with guests and team members.
• Ability to work autonomously, prioritise tasks, and thrive in a fast-paced, dynamic environment.
• Positive attitude and professionalism, with a genuine passion for delivering unforgettable guest experiences.
• Strong problem-solving abilities and a proactive approach to managing guest needs.
• Flexible to work a rotating roster, including weekends, holidays, and nights, while being a strong team player.
• https://careers.accor.com/global/en/job/night-auditor-in-pullman-cairns-international-cairns-australia-jid-81153