Night Captain

Located in the heart of Canada’s capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Night Captain.

What is in it for you:

• Wonderful company culture – our colleagues are at the heart of all that we do
• Food & Beverage discount of 50% in our restaurants
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Full rate of pay of $26.14/hour

Reporting to the Concierge Leadership, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, engaging and friendly service
• Delivery of Food and Beverage orders
• Co-ordinate and work with Front Office and Housekeeping Departments
• Provide parking assistance upon arrival and departure of guest vehicles
• Provide the guest with detailed parking fees and clear explanation of valet benefits
• Work with the overnight Manager on duty
• Luggage handling
• Pick-up laundry and doorknob menus
• Meet all guest needs in a pleasant, efficient and professional manner
• Duties include: Shoeshine, In-Room Dining orders and Bell Services
• Other duties as assigned

• Previous guest service and food & beverage experience required
• Excellent communication skills in both official languages
• Proven guest service excellence
• Smart Serve Certification required
• Valid Driver’s License with no infractions

Physical Aspects of Position (included but not limited to):

• Constant standing and walking throughout shift
• https://careers.accor.com/global/en/job/night-captain-full-time-in-fairmont-chateau-laurier-ottawa-canada-jid-109696