Night Housekeeping Manager

Night Housekeeping Manager, Housekeeping

39 hours, 5 days per week 

We’re looking for a Night Housekeeping Manager to join our Housekeeping team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Hyde Park is London’s most iconic address. It’s another world; a world of oriental luxury and the most attentive service. A world that’s all about our guests.

As a Night Housekeeping Manager at Mandarin Oriental Hyde Park, London, we expect from you:

• To inspect all vacant and occupied rooms to check standards of cleanliness, missing guest amenities and/or supplies.

• To ensure all departure rooms are checked and released promptly for re-let and on time.

• To inspect all rooms carefully ensuring that all special requests and amenities have been observed.

• To follow up on all guest requests and provide prompt service with minimum delay.

• To manage and coordinate Room Attendants and Housekeeping Assistants during the night shift.

• To ensure that all the night tasks are completed (Housekeeping Assistant and Room Attendant extra tasks and responsibilities).

As a Night Housekeeping Manager you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will be night shifts (including weekends and bank holidays), so flexibility is required where applicable.

To be a successful Night Housekeeping Manager candidate, you will have:

• Proven experience in rooms division leadership role within a luxury, ideally five-star, hotel environment.

• Strong people-leadership skills, with the ability to motivate, train, and develop a diverse team while maintaining a calm, professional approach under pressure.

• Exceptional organisational skills and attention to detail, with a track record of managing large-scale operations to the highest standards.

• Solid operational competence, including experience in inventory control, cost management, and effective use of housekeeping systems and technology.
• https://careers.mandarinoriental.com/jobs/night-housekeeping-manager-london-england-united-kingdom