Night Luggage Porter

Under the guidance of the Head Concierge and Concierge Supervisors, you will play a key role in delivering exceptional guest experiences at Sofitel London St James. The position involves supporting all aspects of the bell service, including the efficient handling of guest luggage, assisting with guest requests, running errands, and ensuring the prompt and secure delivery of parcels and messages. As a valued member of the Concierge team, the Luggage Porter contributes to creating a seamless, welcoming, and memorable stay for every guest through professionalism, attention to detail, and a commitment to outstanding service.

RESPONSIBILITIES

• Greets all guests at the Front Door politely and courteously and guides them towards the reception desk or function rooms.
• Assists guests with their luggage for both check-ins and check-outs.
• Carries guests’ luggage to the room upon check-in and check-out.
• Follows the current Rooming Procedure, including briefing guest on usage of light switches, TV, radio, internet, mini bar and telephone facilities in the room.
• Ensures that all guest property is safely handled and/or stored in the Luggage Room.
• Complies with standards of grooming and personal hygiene.
• Cleans ashtrays and lobby area neat and orderly.
• Participates in group luggage handling, distribution and collection.
• Replaces Doorman at the door, whenever necessary.
• Delivers newspapers, parcels and messages promptly and within the standards.
• Escorts guests attending functions to function area.https://careers.accor.com/global/en/job/night-luggage-porter-in-sofitel-london-st-james-hotel-london-united-kingdo-jid-89222