Night Luggage Porter

Company Description

Raffles Hotels & Resorts

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future.  Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.

About Raffles London

Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure.

This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.

Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.

At Raffles, you arrive as a guest, leave as a friend and return as family. 

Scope Of Position

Under the direction of the Luggage Master you will be a direct point of contact for guests in the lobby and work with the concierge team to provide any answers to questions they may have. To assist guests with their luggage and delivering it to their rooms as promptly as possible. Run errands for guests and employees.

To handle all guest luggage, packages, and parcels with the utmost care and attention to detail. To provide a genuine, attentive, friendly, positive and proactive service to our guests as well as managing the public areas of the hotel, ensuring that guest and departmental expectations are met exceeding the high standards required by the company.

Responsibilities

Operation

• Act as the contact point between Front office and guests.
• Confidently welcoming and greeting guests to raffles standards, using name recognition whenever possible.
• Assist the door, concierge and lobby staff to ensure smooth transitions for all guests and residents.
• https://careers.accor.com/global/en/job/night-luggage-porter-in-raffles-london-at-the-owo-london-united-kingdom-jid-111011