Night Manager

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Position Overview

• Effectively manage the daily reconciliation of the Hotel’s trading
• Check and prepare reports and statistical information in accordance with service standards and auditing procedures during the night shift.
• Represent the General Manager in their absence, holding responsibility for the smooth and efficient running of the Hotel’s overnight operation
• Ensure maximum guest satisfaction as well as the safety and security of the property.

Main responsibilities

• Complete thorough audits of all daily revenue and postings, making the necessary adjustments to ensure accuracy of reporting.
• Collate paperwork for departures, including credit card and company charges to be forwarded to Accounts department.
• Process all management accounts as required.
• Ensure that reservations details for in house-guests are recorded correctly, ie. room rates,  dates of stay,  authority to charge.
• Complete relevant computer tasks in relation to Night Audit functions, including posting room charges and daily room revenue.
• Complete ‘back up’ procedures to save all data.
• Prepare and distribute relevant reports.  Maintain hotel weekly and monthly statistics.
• Ensure the safety and security of the property and the smooth and efficient running of the Hotel’s overnight operation.
• Provide supervision and support to the Front Office team and other departments when required.
• Ensure that suitable crew levels are maintained at all times for the front office team. Authorise all departmental rosters and changes as required.
• Ensure department policies and procedures are understood by all employees and observed in tasks performed.
• Ensure effective communication of new and updated information regarding policies, rates and general hotel information.
• Ensure strict procedures are followed for all cash/credit, cheque transactions, accounting and banking procedures, issue of keys and guest confidentiality.https://careers.accor.com/global/en/job/night-manager-maternity-cover-in-novotel-cambridge-north-cambridge-united-kingdom-jid-106704