NIGHT MANAGER

Night Manager – Four Seasons Hotel Rabat Kasr Al Bahr, Morocco

About Four Seasons Hotels and Resorts:

Four Seasons Hotels and Resorts is a global, luxury hospitality company. We manage over 100 hotels and resorts and 44 private residences in 45 countries around the world and growing.  At Four Seasons, we are powered by people and our culture enables everything we do.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About Four Seasons Hotel Rabat Kasr Al Bahr, Morocco:

This incredible hotel located in the capital of Morocco sits on 15 acres and consists of 13 buildings for accommodation, restaurants, lobby, located within lush gardens, in and outdoor pools and overlooking the Atlantic Ocean.

The Role of the Night Manager:

We currently have an opportunity for a talented and creative Night Manager to join our Four Seasons Hotel Rabat Kasr Al Bahr team in Morocco!

As a Night Manager, your responsibilities are :

• To assume responsibility for all activities in the hotel in the absence of executive management.

• To be fully aware of all activities within the hotel on a day-to-day basis.

• To monitor the operation of all departments to ensure all operating standards are maintained.

• To ensure that all public and back of house areas are maintained to the specified levels of cleanliness, maintenance, and presentation and to take appropriate action if this is not achieved.

• To assist in maintaining a high level of security for both guest and hotel property.

• To be fully conversant with all emergency procedures and pertinent local legislation.

• To ensure all workstations are staffed correctly.

• To meet, greet, escort and bid farewell to all Vip guests in the absence of executive management.

• To effectively and efficiently handle and resolve all guests’ complaints and problems in all areas of the hotel.

• To pass on the comments, suggestions and recommendations of guests to department heads and the planning committee.

• To ensure all glitches are properly logged and followed up on.

• To be fully conversant with the hotel credit policies and to monitor all guests accounts in the absence of the credit manager.

• To operationally assist all departments as may be required.

• To ensure active and effective communication between all departments during the night and between the night shift staff and the day staff.

• To carry out performance appraisals for all night front office staff.

• To ensure regular inspections of all hotel areas is done at least once every evening.

• To be fully trained in assistant duty manager duties and fully understand the hotel policies and procedures specially licensing laws.

https://careers.fourseasons.com/us/en/job/REQ10356330/NIGHT-MANAGER