“Why work for Pullman London St Pancras? We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”
Main responsibilities
• Performs Front Office, Reception and Information operations, applying the organisational structure defined by the Front Office Manager
• Promotes the Pullman brand philosophy through his or her exemplary attitude, behaviour, uniform and excellent communication skills
• Forms the link and interfaces between the hotel’s different departments and various points of reception. Is mobile
• Takes care of guests from their arrival through to their departure
• Contributes to guest satisfaction at all times by providing high quality services throughout their stay.
• Promotes the hotel’s offers and helps meet the department’s quantitative targets through his/her sales efforts
Customer relations
• Contributes to guests’ sense of wellbeing and loyalty, by establishing a warm and personalised relationship
• Gives priority to guest relations, while taking care to respect administrative procedures
• Anticipates guests’ needs and takes them into consideration.
• Handles guests’ requests for information and provides answers; puts them in contact with the appropriate people
• Handles any customer objections, comments or complaints; provides a response as soon as possible while the guest is still at the hotel
• Promotes the use of the automated check in/ check out kiosks to guests and provides assistance
• Collects and inputs information on guests, to improve future visits to the hotel
Professional techniques / Production
• Manages the flow of hotel customers, keeping waiting times to a minimum
• Makes the guest’s stay easier, providing appropriate information and solutions to meet his/her needs
• Takes care of the arrival and departure processes for guests in compliance with internal procedures
• Informs guests about the formalities, any particular conditions relating to their stay and the services available in the hotel
• Handles phone calls
• Passes on information as necessary to other departments (floor staff, technical etc) and to other members of the department
• Ensures that all guest documentation is up-to-date and available
• Handles reservations for all points of sale as needed
• Is the point of contact for information both destined for hotel customers and concerning them
Team management and cross-departmental responsibilities
Assures the interface between all hotel departments and service-providers if necessary.
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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