Night Receptionist

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
contact@hospitalityjobsvacancies.com

Share

Facebook
Twitter
LinkedIn

Night Receptionist

Joining Meliá is embarking on a journey without borders because the possibilities for growth and development here are endless. It’s knowing that the world is yours and that you can work in many countries. And all with the feeling of being part of a big family.

 

It’s knowing you’ve embarked on one of the most exciting journeys of your life, a journey where inspiration will always be your companion. Are you ready to take charge of your career in an inspiring world?  😉🌟

MISSION To fulfill the daily operations of the department, committing to achieving excellence in customer satisfaction. To work together with the team to meet and exceed customer service expectations. 

 

  • Personalize each interaction with a guest by using their name during conversations.
  • Responsible for maintaining guest profiles to have an accurate source of information on each client’s needs and preferences, respecting local regulations regarding mandatory data.
  • Be aware of any VIPs arriving or visiting different areas of the hotel. Ensure they are received and escorted to their destination. 
  • Efficiently manage all administrative tasks at the reception desk, ensuring the accuracy of guest accounts and the correct billing/collection of guest credit cards, following local regulations regarding collection limits.
  • Handle all customer complaints in a professional, personal, and empathetic manner. 
  • Ensure that all relevant information is promptly communicated to the reception management team.
  • Seek ways to continually improve personal knowledge and skills and be actively involved with leaders in creating best practices in the office.
  • Support the pricing strategy established by the Revenue team. Maximize hotel sales and revenue through upselling and cross-selling. 
  • Ensure guests receive a quick and efficient check-in and check-out experience. If applicable, be familiar with the digital check-in process to serve guests accordingly. 
  • To handle telephone requests from internal and/or external clients, provided that the hotel does not have a centralized Guest Service Line service. 
  • Become a hotel ambassador at any time, representing the company.
  • Responsible for maintaining guest profiles to ensure an accurate source of information on each client’s needs and preferences.
  • Ensure that all relevant information is communicated immediately to the reception management team.
  • Ability to work under supervision, be courteous and helpful to both colleagues and guests, have good communication skills, be enthusiastic and willing to learn.
  • Ability to understand and exceed the expectations and needs of guests.
  • Support, maintain and enforce the hotel’s service standards.
  • Ensure that all customer inquiries or requests are handled politely and efficiently, within an acceptable timeframe.

https://careers.melia.com/job/Santa-Cruz-De-Tenerife-Recepcionista-de-Noche-Hacienda-del-Conde/1292924001/

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Concierge

Job for: Locals
Vietnam

Reservations Agent

Job for: Locals

Company Description   Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways, and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities […]

Bahrain

Receptionist

Job for: Locals

Company Description   Join us at Accor, where life pulses with passion!​ As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​ By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​ You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​ You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​ Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for […]

Jordan

Overnight Bellperson

Job for: Locals

Company Description   At Rimrock Banff, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our people live and work in one of the most inspiring places on Earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and […]

Canada

GRO

Job for: Locals & Expats
Maldives