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POSITION SUMMARY Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping […]
POSITION SUMMARY Monitor Westin Club Lounge for seating capacity and ensure adequate inventory and food items for service periods. Provide Food and Beverage service to guests. Reconciling inventory and ensuring first-in-first-out (FIFO) is being observed. Maintaining Hygiene standards of the Westin Club Lounge. Engage with guests, offering personalized recommendations on the property, local area […]
POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow […]
