Night Supervisor

JOB DESCRIPTION

A Night Supervisor supervises night-hour assistance to Guests to contribute to an overall exceptional experience from check-in through check-out.
What will I be doing?

As Night Supervisor, you will supervise night-hour assistance to Guests to contribute to an overall exceptional experience from check-in through check-out. A Night Supervisor contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Act in accordance with all security and emergency procedures and manage the instigation of these, as required
• Ensure that all Guest complaints are managed, recorded and resolved promptly
• Support the Night Auditor with all Front Desk and accounting related duties
• Produce nightly reports, as required
• Inform Departments of special requests, early/late departures, room changes and other Guest requests
• Maintain good communication and work relationships in all hotel areas
• Act in accordance with fire, health and safety regulations and follow the correct procedures when required
• Serve your role and Team in an environmentally-conscience manner
• Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
• Ensure the hotel maintains high standards of cleanliness and an orderly appearance overnight by guaranteeing that all corridors are neat and tidy (i.e. remove room service trays, glassware when needed).
• Complete other tasks as directed by hotel management
• Compile adequate handover to Early staff / Duty Manager

What are we looking for?

Night Supervisors serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous supervisory experience in Front Office within the hotel industry
• High level of IT proficiency
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• https://jobs.hilton.com/apac/en/job/HOT0C6PT/Night-Supervisor