Ocean Activities Attendant

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.

About the role:

This position reports to the Ocean Activities Supervisor and supports the daily operations of all aquatic offerings on the property. As an integral member of the water activities team, you will assist in the delivery, coordination, and safe execution of programs, activities, and events designed to provide an enjoyable and secure experience for all participants.

What you will do:

• Deliver the highest level of customer service when interacting with residents, hotel guests, and community visitors. Provide accurate and informative guidance related to ocean awareness, ocean ecology, environmental practices, water safety, and general knowledge of the region, ocean, and resort.
• Assist in the facilitation and execution of aquatic programs for residents and guests, ensuring optimal utilization of facility offerings while supporting innovation and excellence in guest experiences.
• Promote and support revenue-generating services by effectively communicating program offerings, assisting with reservations, and upholding service standards for all Ocean Activities programs.
• Maintain all required certifications and consistently comply with mandatory safety protocols and performance standards.
• Participate in ongoing performance evaluations and training opportunities to support personal and departmental development.
• Contribute to a positive and professional working environment by demonstrating strong teamwork, reliability, and adherence to operational requirements.
• Participate in regular staff trainings and safety drills.
• Assist in promptly resolving guest concerns with professionalism and accuracy. Complete incident reports, safety documentation, and equipment logs as required.
• Demonstrate a friendly, positive attitude when interacting with customers and team members
• Approachable and easy to communicate with in fast-paced environments
• Build strong relationships through polite, respectful, and upbeat interactions
• And more!

What you will bring:

• A genuine commitment to providing exceptional service to residents, guests, and colleagues.
• Strong interpersonal and communication skills.
• Ability to perform effectively under pressure, manage priorities, and adapt to changing operational conditions.
• A high level of professionalism and a strong sense of responsibility within the team environment.
• Effective organizational skills and the ability to work independently when necessary.
• Current CPR, AED, and First Aid certifications, with the physical capability to perform all duties associated with ocean activity operations.
• Previous experience in Ocean Activities, recreation, lifeguarding, or relevant roles.
• Proficiency in communication, adherence to procedures, and compliance with safety standards.
• Flexibility in scheduling, including availability on weekends and holidays. Fluency in English and legal authorization to work in the United States are required.
• https://careers.fourseasons.com/us/en/job/REQ10364107/Ocean-Activities-Attendant-Oka-Hoya