Operations Coordinator

Minor Hotels is seeking an organised and proactive Operations Coordinator to support the delivery of brand, operational excellence and global operations initiatives across our hotel portfolio.

Based in our Brisbane Head Office, this role sits at the intersection of Operations, Brand, Digital & Technology Services and People & Culture. You’ll play a key coordination role across projects such as Oaks 2.0, operational standards, training, and compliance, ensuring initiatives are well communicated, tracked and successfully embedded at property level.

What You’ll Be Doing

Oaks 2.0 & Special Projects

• Translate brand standards into SOPs, operational tools and property-facing training materials
• Coordinate and track property certification audits, including scheduling, follow-ups and compliance reporting
• Partner with People & Culture to coordinate frontline brand immersion training and track completion by property
• Capture and consolidate pilot learnings prior to broader rollout
• Coordinate weekly rollout WIP meetings, maintain action logs and escalate issues as required
• Maintain and update the Brand Health Dashboard using agreed metrics and templates
• Provide coordination support for the Oaks 2.0 RACI and ensure documentation remains current
• Act as a key link between Operations, Brand and DTS to align refurbishment timelines with brand rollouts

Global Hotel Operations

• Support the maintenance of a global library of SOPs, toolkits and standards, ensuring version control and timely distribution
• Coordinate input and feedback from regional Operations leaders during scheduled SOP reviews
• Work with People & Culture to consolidate training completion data and correlate with service and performance metrics
• Assist in preparing executive-level dashboards and reporting
• Support the Operations Excellence PMO with project plans, risk and issue logs, milestone tracking and reporting
• Draft and distribute operational communications including FAQs, toolkits, updates and newsletters
• Capture and share success stories and best practice across the portfolio

Health, Safety & Compliance

• Support delivery of training, audits and initiatives in line with WH&S requirements
• Track compliance reporting and escalate risks to relevant stakeholders
• Promote a culture of safety, compliance and continuous improvement

About You

• Strong project coordination and organisational skills with the ability to manage multiple priorities
• Excellent written and verbal communication skills
• Experience supporting cross-functional projects in a multi-site or multi-brand environment
• Familiarity with hospitality operations, brand standards or learning systems
• Confident using reporting tools and systems such as Excel, dashboards, LMS/HRIS and SharePoint
• Experience supporting audits, risk logs or project documentation
• Tertiary qualifications in Business, Hospitality, HR or Communications
• Experience in a global or regional hotel organisation will be highly regarded

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.