Operations Manager

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we’re here: to delight our guests, Team Members, and owners alike.

The Operations Manager oversees and directs all aspects of the hotel’s operational departments which include, the Front Desk Service, Food & Beverage, Kitchen, Housekeeping, Engineering, Security, Fitness Centre and other relevant departments. The role ensures that these departments are well run by maximizing revenues and profits, minimizing operating costs, implementing and following up on service standards of team members.  He / she ensures the highest level of customer satisfaction.

What will I be doing? 

As the Operations Manager, you will be responsible for performing the following tasks to the highest standards:

• Support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues, in particular the GM, DBD, FC and HRD.
• In-charge of Front Office, Housekeeping, Security, Engineering, Food & Beverage, Kitchen, Recreation as well as Food Safety.
• Actively participate in the key management issues in the property such as Capital projects, refurbishments, training and customer service.
• Train team members and implement Hilton standard and related departmental regulations.
• Conduct routine inspections of all areas in the hotel to ensure that all hardware and software are in optimum condition.
• Make a detailed and realistic cost control plan to control operating costs for each department to maximize operating profits without compromising Hilton standards, safety procedures and guest experience.
• Analyze costs on a monthly basis and prepare action plans for cost per occupied room, food cost, beverage costs, payroll including overtime and other expenses including costs for outsourcing of labour or services.
• Manage direct reports professionally to ensure effective teamwork and operations.
• https://jobs.hilton.com/apac/en/job/HOT0BM1C/Operations-Manager