Operations Manager

Additional Information: This hotel is owned and operated by an independent franchisee, Penn RE Group. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

• Manage day to day operations within the rooms division including Front Office and Housekeeping to ensure exceptional guest service.
• Work closely with the department managers to meet guest expectations and maximize revenues.
• Hold a pre-shift meeting with staff and ensure guest service opportunities are communicated through the hotel.
• Facilitate departmental training modules; continually monitor, evaluate, and revise training content to reflect changes in the process; address the needs identified by associates.
• Work closely with department managers to control labor and productivity.
• Monitor departmental, payroll and supply expenses in accordance with budgetary goals.
• Supervise the staff and handle associate situations.
• Maintain knowledge of and comply with departmental policies, brand standards, service procedures, 4 Keys service standards, and safety and security procedures.
• Perform all additional duties as assigned by management.
• https://careers.marriott.com/operations-manager/job/2CD58DB798F5DC8AAF0E47CD879F1F68