Operations Manager

Lead the Way as Our Next Operations Manager, your expertise can make the difference!

We’re looking for a highly skilled and experienced Operations Manager to join our team and take charge of day-to-day operations—driving efficiency, optimizing processes, and ensuring the successful execution of our business strategies..

With 217 keys, 7 meeting rooms, Indoor pool, sauna and a fully-equipped gym the Novotel Cambridge is perfectly positioned for both work and leisure. The hotel is close to Cambridge North train station, Cambridge science and business parks.

YOUR ROLE:

• Building and developing a strong team in coordination with the Head of Departments
• Inspiring and coaching future leaders throughout the hotel (including Team Members, Team Leaders and Head of Departments)
• Measuring and enhancing workforce engagement aligned with sustainability goals
• Monitoring and driving customer satisfaction using current company brand guidelines
• Reviewing performance indicators and taking action to deliver results
• Analysing P&L accounts and taking appropriate action to ensure financial targets are achieved (budget)
• Positively promote sales awareness within the departments and maximise sales opportunities
• Ensuring compliance with all legal and company procedures (H&S, Food Safety, Brand Audit, Finance Audit etc.)
• Deputising for the hotel general manager in her absence

YOUR SKILLS AND EXPERIENCE INCLUDE:

• Minimum of 3 years of experience in operations management
• Proven track record of successfully leading and managing diverse teams across multiple departments
• Adaptability and resilience in a fast-paced, dynamic business environment
• Be hands-on, enthusiastic, and passionate about delivering a high level of guest service.
• Be confident and willing to push boundaries to create the best work atmosphere for your team, to manage, train, and develop.
• Possess excellent communication and financial skills.

WHAT IS IN IT FOR YOU:

• Competitive salary
• Free night stays in our UK hotels and discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• https://careers.accor.com/global/en/job/operations-manager-in-novotel-cambridge-north-cambridge-united-kingdom-jid-77960