Order Taker

JOB DESCRIPTION

The Hilton Americas-Houston is looking for their next energetic Order Taker for In Room Dining.  A premier event destination in downtown Houston, we’re connected to the George R. Brown Convention Center via skywalk. Come see why we were named #1 World’s Best Workplace by Fortune Magazine and Great Place to Work! Come and be a part of a great team at the Hilton Americas Houston!

Schedule: Open availability including evenings and mornings including weekends and holidays. Schedule will vary.  Hours will be based on business needs and volume.

An Order Taker is responsible for answering telephones and taking guest food and beverage orders in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As an Order Taker, you would be responsible for answering telephones and taking guest food and beverage orders in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Answer Room Service telephones and respond to guest requests in a timely, friendly and efficient manner
• Ensure knowledge of menu, including, but not limited to, restaurant promotions, specials, how menu items are prepared, etc.
• Upsell food and beverage items including, but not limited to, sides, dessert, beverages and special promotion items
• Take guest food and beverage orders and input orders in appropriate point-of-sale system
• Reconcile check upon delivery of order including, but not limited to, verifying check totals, gratuity disbursement and managing the cash drawer and house bank in accordance with established accounting guidelines

What are we looking for?

https://jobs.hilton.com/apac/en/job/HOT0BSV9/Order-Taker-Part-Time-In-Room-Dining-Hilton-Americas-Houston