Portaluna, a Morgans Originals Hotel
Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know — connecting people to the city, the culture and the moment.
This is an exciting new position within Ennismore’s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.
Responsibilities
· Answer incoming calls from guests regarding room service orders, ensuring a polite, friendly, and professional demeanor at all times.
· Accurately take orders for food and beverages, clearly communicating guest preferences, dietary restrictions, and special requests.
· Provide guests with information about the menu, including daily specials, promotional offers, and wine or food pairings.
· Confirm the order with the guest to ensure accuracy and make any necessary adjustments or substitutions.
· Input guest orders into the hotel’s POS (Point of Sale) system in a timely and accurate manner.
· Ensure that the kitchen and other relevant departments (e.g., housekeeping, bar) receive the correct information for the preparation and delivery of the order.
· Maintain a detailed understanding of the hotel’s in-room dining menu and keep up-to-date with any menu changes or promotions.
· Communicate effectively with the kitchen and room service associates to ensure that orders are prepared and delivered promptly.
· Take note of guest preferences, including specific delivery times, food allergies, and any special instructions (e.g., food temperature, specific condiments).
· Ensure that delivery times are adhered to and communicate any potential delays to guests in a timely manner.
· Provide guests with an itemized bill for their orders, handling any discrepancies in billing promptly.
· Process payments for in-room dining orders as required, accepting cash, credit cards, or other payment methods.
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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