Order Taker

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Order Taker

KEY RESPONSIBILITIES

  • Serve as the first point of contact for guest dining requests, whether in-room dining or restaurant reservations.
  • Take and confirm guest orders clearly and accurately, using Hilton systems and standards.
  • Ensure seamless communication with service and kitchen teams to deliver a flawless guest experience.
  • Maintain a thorough knowledge of menu items, promotions, and dietary options to assist guests confidently.
  • Anticipate guest needs, handle special requests, and follow up to ensure satisfaction.
  • Maintain professional telephone etiquette, following Hilton brand standards.
  • Monitor order timings and coordinate delivery with the service team.
  • Support the F&B team in upselling and promoting special dining experiences.
  • Assist with guest feedback collection and resolve concerns quickly and professionally.
  • Uphold the highest standards of cleanliness, grooming, and presentation in line with Hilton policies.

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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