Outlet Manager

Be ready to elevate your skills and ability. Join our hotel community, and you can surpass your own expectations as well as those of our guests. We will encourage you explore innovative ways to enhance every guest experience, as you continue to master your craft. When you help us to achieve pioneering heights in luxury hospitality, your own excellence will shine through.

We are seeking an enthusiastic and detail-oriented Outlet Manager to join our team. In this pivotal role, you will lead our food and beverage operations with a customer-focused approach, driving exceptional dining experiences while maintaining operational excellence. If you’re a decisive, organized professional with a passion for hospitality and a commitment to building high-performing teams, we’d love to hear from you.

• Lead and mentor the food and beverage team, fostering a collaborative and supportive work environment that encourages professional growth and development
• Deliver consistently professional, friendly, and engaging service while ensuring all team members adhere to established service standards and operational procedures
• Manage departmental budgets effectively, analyze financial performance, and implement cost-control strategies to maximize profitability and operational efficiency
• Handle guest concerns with empathy and assertiveness, responding quickly and professionally to ensure guest satisfaction and loyalty
• Maintain comprehensive knowledge of all outlet menus, pricing, and offerings to provide informed guidance to staff and guests
• Ensure strict compliance with all health, safety, and sanitation policies, maintaining a clean and secure work environment
• Attend regularly scheduled departmental meetings and communicate transparently with senior management regarding operational metrics and strategic initiatives
• Analyze performance data and key performance indicators to identify opportunities for improvement and drive data-informed decision-making
• Balance operational needs, administrative responsibilities, and team member well-being to create a resilient and motivated department
• Perform additional duties as assigned, demonstrating flexibility and a willingness to support organizational goals

• Minimum 3 years of food and beverage leadership or management experience in a hospitality setting
• Proven experience managing point of sale (POS) systems and related technology platforms
• Proficiency with Microsoft Windows applications and general computer literacy
• Excellent communication and organizational skills with strong attention to detail
• Demonstrated problem-solving and conflict resolution abilities
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