Job Description
The job of the Outlet Supervisor is to:
- Assist to ensure that all Food & Beverage outlets in the Restaurant are managed efficiently according to the established concept statement, providing a courteous, professional, efficient and flexible service at all times, following Radisson Blu Standards.
- Help the Restaurant Manager to prepare the Restaurant business and marketing plans, together with the Event’s Manager and budget together with the Assistant Food & Beverage Manager
- Assist the Restaurant Manager in handling void, correcting and changing of Restaurant checks in accordance with the prescribed procedures and account for all checks used during each shift.
- Assist the Restaurant Manager in planning all the Restaurant’s weekly roster and work schedules to ensure that they are always adequately staffed to handle the level of business.
- Have a complete understanding of the Policies & Procedures.
- Assist in maximizing employee’s productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.
- Have a full working knowledge and ability to supervise, train, correct and demonstrate all duties and tasks, in assigned place of work, accordingly to the standards as set.
- Assist the Restaurant Manager in submitting to the Food & Beverage Department the requested Reports.
MAIN RESPONSIBILITIES
The main responsibility of the Outlet Supervisor is to:
- Be constantly involved in the operation, to ensure that there is a senior manager opening and closing every single function.
- Assure that the staff engage the Guest in small talk, which will give him / her feeling of being at home and not just being served food and drinks,
- Conduct daily pre-shift briefings to employees on preparation, service and menu.
- Approach Guests suggesting a glass or bottle of Champagne/Wine or non-alcoholic beverages and recommending promotional items.
- Use approved suggestive selling techniques to up-sell products with higher profit margin.
- Make sure that staff handles all food, beverage and operating equipment with care, in order to minimize breakages and wastage.
- Understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire.
- Ensure that all trolleys and trays going to the rooms are flawless and also reflect the image of the Hotel.
- Maintain a thorough knowledge of beverage recipes and also good knowledge of various foods and its preparation.
- Ensure that the responsibility for the set up and cleanliness of the entire Restaurant are maintained.
- Establish and strictly adhere to the par stocks for all operating equipment, supplies, and inventoried items and also, to ensure that the Restaurant is adequately equipped.
- Assist the Restaurant Manager in conducting monthly inventory checks on all operating equipment’s and supplies.
- Help the Restaurant Manager to Order all supplies, China and Glass ware as needed.
- Assist the Restaurant Manager to provide the Purchasing Department with detailed Product and Purchase Specifications for items used at the Room Service.
- Supervise the Team Leader and the Waiter / Waitress staff, verifying that their workstations are stocked with materials and also neat and orderly.
- Understand and strictly adhere to the Rules & Regulations established in regards to the hotel policy on Fire, Hygiene and Health & Safety.
- Be aware of the service sequence and to correct the Waiter / Waitress staff and Team Leaders, if necessary, thereby coaching staff on how to achieve Room Service revenue goals.
- Assist in training staff and also use approved suggestive selling techniques to up sell products with higher profit margin.
- Help establish a correct cash handling procedure; process all Guest orders through MICROS before any dish or food is served.
- Maintain a thorough knowledge of standard policies and procedures regarding cash handling, check-writing, credit cards, city ledger and customer ledger.
- Help to evaluate the Food and beverage menus and therefore gives suggestions for improvement to the Assistant Food and Beverage Manager.
- Assist to ensure that the monthly forecasted Food and Beverage revenue figures are achieved.
- Schedule employees in line with varying business levels in order to maximize productivity and minimize payroll costs.
- Help the Restaurant Manager to select and recruit suitable employees for the department using prescribed set of policies and procedures.
- Help to train staff to have full knowledge of alcohol and liquor policies and regulations and also comply fully with them.
- Assist in training employees to ensure that they have the necessary skills to perform their duties with the maximum levels of productivity and efficiency.
- Fully support the Departmental Training Function in the Department assigned.
- Attend all meetings as required by the Executive Management.
- Help the Restaurant Manager to conduct monthly staff meetings and also annual performance evaluations.
- Help to prepare and participate in the monthly Objective Review.
- Participate in the formulation of the Annual Operating Budget in determining projected revenues and expenses, operating equipment and FF&E requirements in line with the compilation of the Annual Business Plan.
- Ensure that all the outlet operation’s manuals are prepared and updated annually.
- Maintain daily log book and communications boards and also submit all Guest / Staff incident report.
- Attend weekly Food & Beverage Meeting and also Daily Operations Meeting.
- Report “Lost and Found” items and handle them in accordance to the Policy & Procedures.
- Ensure that all potential and real hazards are reported and rectified immediately.
- Understand that business demands sometimes, makes it necessary to move employees from their accustomed shifts to other shifts.
Qualifications
Minimum of 2 years’ experience in a similar role with a conference centre or similar environment with strong Meeting & Events, Conference in hotel background. Good working knowledge in Words, Excel & Power Point for reporting preparation.
https://radissoncareers.com/job/outlet-supervisor-in-kigali-rwanda-jid-33239
