Overnight Bell Attendant

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A southern California escape that embodies wellbeing. Set at the foothills of the Santa Monica Mountains between Malibu’s sunny beaches and Santa Barbara’s famous vines, our relaxed yet refined California hotel offers a family-friendly atmosphere and is home to the Center for Health & Wellbeing, a luxury destination for wellness. Come and redefine what it means to reinvigorate.

About the role

Four Seasons Hotel Westlake Village is seeking an Overnight Bell Attendant to join our outstanding Guest Services team. In this role, you will warmly welcome guests, assist with luggage during arrival and departure, and handle timely deliveries of packages and amenities throughout the hotel. If you have a passion for service and enjoy creating memorable guest experiences, we invite you to apply and grow your career with Four Seasons.

What you will do

• Assists guest with luggage during arrival and departure, makes necessary deliveries to and pick up from guest rooms, transports guest and hotel packages and parcels.
• Greets guests and escorts them to their rooms.
• Delivers luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive.
• Maintains proper records of deliveries and pick-ups.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Greets all guest passing through lobby and offers them assistance.
• Performs shoeshine service; picking up shoes from guest room, cleaning and polishing them and returning them to the guest.
• Performs errands for guests and the hotel that may require local travel off of the hotel property.

What you bring

• The ability to carry/lift/push/pull items weighing up to 50 pounds, role requires frequent bending and kneeling
• The ability to communicate effectively and graciously.
• Detail oriented and organized
• Eagerness to learn and grow
• Successful candidate must possess legal work authorization in the United States

What we offer

• Hourly Range: $19.67
• Company Match 401K Plan
• Complimentary stays at Four Seasons Worldwide
• Complimentary meals in our Wellness Café
• https://careers.fourseasons.com/us/en/job/REQ10351912/Overnight-Bell-Attendant