Overnight Front Desk Supervisor

From our dazzling location in the heart of Miami, we offers both our staff and our guests a hip, cutting-edge experience in the world of hotels as theater. We have an exciting job opportunity to join our Front Desk team as a Overnight Front Office Supervisor at Hyde Midtown, Miami. JOIN THE ENNISMORE FAMILY TODAY!

Job Purpose:

Under the guidance of the Front Desk Manager, ensure Guest Services runs as an efficient and organized unit; act as the main contact/service center for internal and external guests; increase communication between departments throughout the property by coordinating the process of receiving and resolving guest issues and requests. Gain guest loyalty by utilizing the provided systems and tools consistently and efficiently while providing leadership and direction for the Guest Services Department, including training, motivating and managing the employees.

Duties & Functions:

• Determine work procedures, prepares work schedules, and expedites workflow of subordinates; assign duties and examines work for preciseness, neatness, and conformance to policies and procedures; study and standardize procedures to improve efficiency of subordinates.
• Adjust errors and responds to concerns.
• Keep records of room availability, rates, etc.
• Make, confirm and cancel reservations, usually over telephone, fax or other reservation system.
• On a daily basis, block rooms for V.I.P.’s, and “sets the house” (balances and assigns rooms).
• Track and bill “no-show” guests.
• https://careers.accor.com/global/en/job/overnight-front-desk-supervisor-in-hyde-miami-midtown-hyde-miami-united-states-jid-63899