Overnight Guest Service Agent

The Hilton Waikoloa Village is looking for a passionate self-starter to join the Ocean Tower Vacation Ownership team as an Overnight Guest Service Agent!

Situated on 62 acres of Hawaiian Paradise on Hawaii’s Big Island located on the sunny, scenic Kohala Coast, our oceanfront resort offers a taste of the island life full of culture. We will offer, career growth opportunities and our Go Hilton travel discount program. Join Hilton and see why we are ranked #1.

The ideal candidate will have:
Customer-facing customer service experience.
Availability for overnight work.
Knowledge in navigating computer systems.
Day time availability at start for a 3-week training period.

Shift Pattern: Overnight availability required (10:00pm – 6:00am) Fridays and Saturdays or Tuesdays and Wednesdays; shifts will be dependent on business levels and seniority scheduling.

Pay Rate: $25.80 – $28.67

What will I be doing?

• An Overnight Guest Services Agent – Vacation Ownership at Ocean Tower is responsible for greeting and registering guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests, as required. Promotes hotel services, amenities and upselling products to the guests. Specifically, you would be responsible for performing the following tasks to the highest standards:
• Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirms the room number and rate. Promotes and administers Hilton Marketing Programs such as Hilton Honors, for arriving guests. Ensure guest knows location of room and arranges for team members to accompany guest to room. Provides welcome packet containing room keys, tokens of appreciation, gifts, etc. to guests.
• Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. Assist guests with check out payments or charges. Accepts and records vouchers, credit, traveler’s checks, and other forms of payment. Converts foreign currency at current posted rates.
• https://jobs.hilton.com/apac/en/job/HOT0CFOB/Overnight-Guest-Service-Agent-Casual-Vacation-Ownership-at-Ocean-Tower-Hilton-Waikoloa-Village