Overnight Guest Services Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Overnight Guest Services Agent

Company Description

 

Delano Miami Beach fuses historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 171 rooms and distinct food and beverage concepts, the hotel preserves its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach acts as the brand’s flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality.

 

Job Description

 

JOB OVERVIEW:

Under the general guidance of the Guest Experience Manager, the Overnight Guest Service Agent is responsible for delivering exceptional service to guests throughout their stay by providing a warm welcome, smooth check-in and check-out processes, and personalized assistance. This role serves as the primary point of contact for guests and ensures that all interactions reflect the hotel’s standards of hospitality, professionalism, and service excellence. The Guest Service Agent also handles reservations, guest inquiries, billing, and coordinates with other departments to ensure a seamless and memorable guest experience.

YOUR KEY RESPONSIBILITIES:

  • Greet all guests warmly upon arrival, ensuring a smooth and efficient check-in process
  • Handle guest departures, process payments, and issue accurate receipts during check-out
  • Answer and direct incoming phone calls promptly and courteously; assist with reservations, inquiries, and internal requests
  • Provide detailed information about hotel amenities, services, and local attractions; proactively upsell enhanced services and room upgrades
  • Anticipate guest needs and respond promptly to requests, complaints, or concerns, ensuring high levels of guest satisfaction
  • Review daily arrivals and departures, block rooms for special requests, VIPs, or package reservations
  • Maintain accurate room inventory and communicate updates to appropriate departments
  • Coordinate with housekeeping and other departments to ensure timely room readiness for arrivals
  • Process no-show charges and ensure accurate posting in the property management system (PMS)https://careers.accor.com/global/en/job/overnight-guest-services-agent-in-delano-miami-beach-miami-beach-united-states-jid-112949

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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