Overnight Reservations

Overnight Reservations & Royal Service Agent

Your knowledge of the hotel when responding to guest telephone calls, emails and text messages will prove you truly are a Fairmont professional. As a Reservations & Royal Service Agent, effective and engaging communication is the key.

This is a full-time, permanent role, starting in the immediate future.

Starting Rate of Pay: $23.50 per hour

We recognize tenure through our compensation – hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be $27.90

Job Duties Include:

• Provide an easy, efficient and consistent one stop service for guests and colleagues allowing seamless operational efficiency behind the scenes
• Assist all external and internal callers and redirecting if/when necessary
• Take ownership of the guest’s request and ensure follow up according to the hotel’s standards
• Liaise and maintain excellent relationships with other hotel departments as required
• Book and enter room reservation requests using the Property Management System
• Sell guestrooms, tee times and Food & Beverage reservations to groups and individual callers
• Update reservations ensuring a flawless check in and check out process
• Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities

• Previous customer related experience an asset
• Must possess outstanding guest services skills and sophisticated verbal communication skills
• Computer literate in Microsoft Window applications required
• Previous Opera experience an asset

Job Perks & Benefits:

• Subsidized staff accommodation provided
• Complimentary meal in our staff cafeteria per shift
• https://careers.accor.com/global/en/job/overnight-reservations-and-royal-service-agent-in-fairmont-chateau-whistler-whistler-canada-jid-58751