Overnight Security Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Oceanfront elegance within an iconic social club setting. From the moment it first opened its doors on New Year’s Eve 1930, The Surf Club has hosted history. It is here that you will find Four Seasons Hotel at The Surf Club. An icon in the Miami Beaches, located near Sunny Isles, this beachside hotel brings a new era of luxury, with celebrated dining and a world-class spa, to its Surfside shores.

About the role
The Overnight Security Supervisor is responsible for overseeing and completing day to day security operations of the property to ensure the protection and safety and security of all guests, personnel, and property.
What you will do

• Supervise the day to day security operations at the direction of the Director of Security to ensure the safety and security of all guests, personnel and property. Assist in training, mentoring and coaching, counseling and discipline of the Hotel Safety Officers.
•   Patrol the interior and exterior of the hotel and confront any situations or persons that require investigation. Conduct V.I.P. escorts in a professional and courteous manner. Monitor the Closed Circuit Television (CCTV), and if needed review the VCR tapes.
• Handle and document guest and employee accidents, guest room lock problems, noise complaints, and any questionable individuals on the premises. Assist handicapped guests.
• Assist in implementing preventive safety and security programs.
•  Investigate crimes committed against the hotel, guests, and employees. Document all incidents occurring in the hotel in connection with crime, subversions, potential liabilities and insurance requirements. Remain objective, and write comprehensive reports.
•  Assist hotel staff in handling of unusual guest or employee problems, such as, but not limited to, disorderly conduct, thefts, suicides, bomb threats, employee or guest accidents, fire or safety hazards, robberies, terrorist activities, civil disturbance, power or elevator failures, medical assistance and natural disasters.
• https://careers.fourseasons.com/us/en/job/REQ10364459/Overnight-Security-Supervisor