Parking Manager

Hilton Los Angeles Airport is looking for a Parking Manager to join the team. If you have the passion to provide exceptional guest experiences this is the role for you!

Our hotel has 1,200 guest rooms, a total of 6 outlets and is conveniently located near the airport and stadiums. Here you will enjoy great perks such as best-in-class benefits package, discounted parking, uniforms provided including laundry service, free meal during shift PLUS Hilton room discounts for you and your family worldwide!

Come see why we were named #1 World’s Best Workplace by Fortune Magazine and Great Place to Work!

Hourly Rate: $33.50

Classification: Full Time

Shift: Varies: AM/PM/Overnight. Must have availability to work 5 days a week (weekends and holidays included).

What will I be doing:

As a Parking Manager you will be responsible for performing the following tasks to the highest standards:

• Supervise all parking and courtesy van drivers, door and bell personnel.
• Plan monthly and annual action plans. Action items include, but are not limited to, disciplinary incidents, payroll costs, and assist employees and follow up on guest concerns. Read correspondence, advise and direct staff according to information obtained.
• Ensure proper scheduling and training. Monitor employee performance and encourage improvement.
• Manage all day-to-day customer complaints or concerns, including but not limited to damage, accidents or service problems.
• Interact positively with customers and take action to resolve problems to the satisfaction of parties involved.
• Ensure proper maintenance of vans, coordinate van service and repair.
• Acts as manager on duty for hotel ensuring effective interdepartmental operations and resolution of guest complaints.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We’re leaders in our industry and in our communities.
• Teamwork – We’re team players in everything we do.
• Ownership – We’re the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• https://jobs.hilton.com/apac/en/job/HOT0BN89/Parking-Manager-Hilton-Los-Angeles-Airport