About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
An urban retreat in the heart of the Mile High city. Plan a getaway at our elevated mountain metropolis. Explore a variety of sporting events and concerts across the Mile High City, feel the warmth of family-friendly performing arts classics or hit the slopes just a short drive away from Four Seasons Hotel Denver. Stay in for the quiet nights with 24-hour room service, savour locally sourced ingredients prepared by classically trained chefs, slip into bliss with handcrafted cocktails at EDGE Restaurant & Bar or unwind at our spa with a selection of rejuvenating treatments.
BASIC PURPOSE: Answers and directs phone calls, messages, radio requests and faxes in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
ESSENTIAL FUNCTIONS:
1. Answers phone, email & message inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions.
2. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
3. Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
4. Work harmoniously and professionally with co-workers and supervisors.
5. Monitors and responds emergency and safety situations in an efficient and professional manner.
6. Accepts and delivers wake-up calls, messages and facsimiles in a timely manner.
NON-ESSENTIAL FUNCTIONS:
1. Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, Front Desk Agent, Concierge Agent & Reservationist.
2. Perform other duties or projects as assigned by hotel management and staff.
KNOWLEDGE AND SKILLS:
Skills and Abilities: Ability to read, write and speak English.
No. of employees supervised: Zero
Travel required: None
Hours required: Eight-hour shift; scheduled days and times may vary based on need.
Comprehensive Benefits
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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