PBX Operator

Raffles & Fairmont the Red Sea, positioned in the kingdom’s groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.

Raffles The Red Sea will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination. Blending Raffles’ legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world’s most discerning travelers.

Key Responsibilities

Telephone & Communication Excellence:

• Answer all incoming and internal calls promptly using the approved Raffles greeting and etiquette standards.
• Accurately route calls, take messages, and provide information in a courteous, clear, and professional manner.
• Maintain a calm, polished, and welcoming tone at all times, regardless of call volume or complexity.
• Handle guest wake-up calls and special call requests accurately and punctually.

Guest Assistance & Service Support:

• Assist guests with general inquiries, hotel information, and service requests, ensuring timely follow-up.
• Coordinate guest requests with relevant departments and track completion to ensure guest satisfaction.
• Support service recovery by responding empathetically to guest concerns and escalating appropriately.

Emergency & Safety Communication:

• Follow established emergency procedures and communication protocols in case of fire, medical incidents, or security situations.
• Act as a central communication point during emergencies, ensuring accuracy, discretion, and composure.
• Maintain updated emergency contact lists and procedures.

Operational Accuracy & Documentation:

• Record and relay messages accurately and confidentially.https://careers.accor.com/global/en/job/pbx-operator-raffles-the-red-sea-saudi-national-in-raffles-the-red-sea-umluj-saudi-arabia-jid-80132