People and Culture Manager

Reporting to the Director of People & Culture, the Assistant Director of P&C supports the definition and implementation of the hotel’s People & Culture strategy, acting as a key partner to the leadership team and operational leaders. The role combines operational leadership, strategic support, and day-to-day departmental oversight, ensuring compliance with corporate policies, applicable labor laws, and the excellence standards of Fairmont Hotels & Resorts.

This position plays a critical role in labor relations management, Heartist experience, talent development, and the proper execution of People & Culture processes, acting as a substitute for the Director when required.

Key Responsibilities and Essential Functions

People & Culture Leadership and Operations

• Support the Director of People & Culture in the planning, development, and execution of the annual P&C strategy.
• Oversee daily departmental operations, ensuring a professional, confidential, and Heartist-focused service.
• Lead, coordinate, and develop the P&C team, fostering a culture of high performance, collaboration, and continuous improvement.
• Act as a visible P&C ambassador within the hotel, building trusted relationships with leaders and Heartists.
• Act as a substitute for the Director of P&C in their absence and represent the department in leadership meetings when required.

Labor Relations and Compliance

• Support and actively participate in labor relations management, including unionized environments where applicable.
• Advise leaders and Heartists on the correct interpretation and application of collective bargaining agreements, internal policies, and labor legislation.
• Manage and support disciplinary processes, workplace investigations, and conflict resolution, ensuring fairness and legal compliance.
• Ensure compliance with all Accor/Fairmont corporate policies and local labor regulations.
• Oversee the management of absences, sick leave, permits, vacations, and, where applicable, compensation, within the Factorial HR system.

Talent Management and Employee Lifecycle

• Support the Director in defining and executing talent attraction and retention strategies.
• Oversee onboarding processes, orientation, and the Heartist experience.
• Support performance management, talent reviews, and career development processes.
• Collaborate in the implementation of recognition, engagement, and wellbeing programs.
• Act as a liaison with internal committees (Safety, CSR, etc.).

Administration, Systems, and Reporting

https://careers.accor.com/global/en/job/people-and-culture-manager-in-fairmont-la-hacienda-costa-del-sol-cadiz-spain-jid-89000