Personal Insider

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Personal Insider

 

W INSIDER CONCIERGE

 

POSITION SUMMARY

As the W Insider Concierge, you are the face of the city’s hottest happenings — the in-the-moment connector who turns “Where should I go?” into “That was the best night of my life.” Stationed at the Whatever/Whenever Desk, you handle real-time guest needs, from booking last-minute tables at the most exclusive restaurants to securing VIP event access and arranging seamless transportation. You thrive on the energy of direct guest interaction, creating stories guests will retell long after they’ve checked out.

 

Core Work Activities
Guest Experience & Service Delivery

  • Engage actively with guests to build rapport and deliver thoughtful, elevated, and meaningful guest interactions.
  • Greet and assist guests in the lobby as needed, offering directions, insights, and support.
  • Respond to inquiries about property amenities, attractions, and events.

Local Expertise & Partnerships

  • Maintain a curated database of local vendors, contacts, and partners.
  • Stay ahead of city events, seasonal activities, and new openings to be able to provide customized recommendations to guests.
  • Share maps, brochures, and custom recommendations.
  • Manage vendor relationships to secure exclusive guest access.
  • Liaise with external providers to confirm bookings and arrangements.
  • Verify special requests are delivered exactly as promised when working with external providers.

Continuous Improvement

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

AFOM

Job for: Locals

Description: Qualifications: Education: Bachelor Years of experience: 3-5 Number of positions: 0 https://career.onyx-hospitality.com/careers/job-detail.aspx?id=3650

Thailand

Concierge Supervisor

Job for: Locals

POSITION SUMMARY   Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency […]

India

Doorperson

Job for: Locals

Mandarin Oriental Mayfair, London is looking for a Doorperson to join our Concierge team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental Hotel Group […]

United Kingdom

Duty Manager

Job for: Locals

POSITION SUMMARY   Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency […]

Thailand

FO Agent

Job for: Locals

Description: Greet and escort guests promptly to their rooms eloquently suggesting appropriate personalized recommendations of the property based on the distinctness of the guest and their visit according to ORB Standard. – Provide check-in and check-out services for guests in a professional manner – Provide guests with a quality room orientation – Perform professional lobby […]

Thailand