Pool Access Agent

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

• A southern California escape that embodies wellbeing. Set at the foothills of the Santa Monica Mountains between Malibu’s sunny beaches and Santa Barbara’s famous vines, our relaxed yet refined California hotel offers a family-friendly atmosphere and is home to the Center for Health & Wellbeing, a luxury destination for wellness. Come and redefine what it means to reinvigorate.

About the role

Four Seasons Hotel Westlake Village is seeking a Pool Access Agent to join our positive, guest-focused team. The ideal candidate has a background in security and is confident, friendly, and professional. This role involves ensuring pool access policies are followed while maintaining a warm and welcoming environment for all guests.

What you will do

• • • Uphold the integrity of guest access by strictly adhering to the provided guidelines.
    • Check in each guest, referencing the guest list to confirm registration with the hotel or payment for a spa treatment.
    • Ensure that all guests are appropriately registered and have the necessary credentials for access.
    • Provide a welcoming, courteous experience to all guests upon arrival.
    • Maintain guest confidentiality and privacy.
    • Use the hotel computer (Micros), Open Table and phone system effectively.

What you bring

• • • High school education or equivalent
    • 1+ year(s) previous experience in customer service.
    • 1+ year(s) previous experience in a security role.
    • Reading, writing and oral proficiency in the English language.
    • The ability to speak clearly with guests who do not have pool access.
    • The ability to accurately read registration guest lists while maintaining guest confidentiality.
    • The ability to multi-task while under pressure.
    • Successful candidates must posses legal United States work authorization

What we offer

• • Hourly Range: $21.75
  • https://careers.fourseasons.com/us/en/job/REQ10344629/Pool-Access-Agent