Porter

• Welcome guests warmly and assist with luggage, valet parking, and hotel entry.
• Provide professional, efficient customer service and support guest needs throughout their stay.
• Handle guest activity bookings, reservations, and messages promptly and accurately.
• Actively promote hotel facilities, activities, and special promotions.
• Maintain cleanliness in front-of-house areas and follow health & safety standards.
• Support the team with daily operations, handovers, and smooth communication.

• A friendly, professional, and guest-focused attitude.
• Strong communication skills with confidence to interact with guests from diverse backgrounds.
• Reliability, attention to detail, and the ability to work in a team.
• Flexibility to work on a rotating roster, including weekends and public holidays.
• Physically fit to handle manual task such as carrying luggage for guest.
• Previous customer service or hospitality experience is an advantage, but full training will be provided.
• Full driver’s license required for valet parking responsibilities. License checks will be conducted.
• Applicants must hold a valid visa to work in New Zealand.  These are not sponsored roles.

Why work for Novotel, Queenstown?

• Staff meals provided while on shift
• Uniforms, washed and laundered daily.
• Staff Accommodation on availability
• Learn your Way – Access to our Accor Academy so you can Earn while you Learn!
• Incredible Accor Heartist Benefits – including discounted Food & Beverage + Accommodation Worldwide
• Accor’s refer-a-friend bonus
• Accor’s Parental Leave Scheme
• Access to our Employee Assistance Program
• Place of employment Novotel Queenstown Lakeside
• Flexible hours, minimum of 30 hours per week.
• Overtime rates apply after 40 hours worked.
• https://careers.accor.com/global/en/job/porter-in-novotel-queenstown-lakeside-queenstown-new-zealand-jid-83630